TSG CUSTOM - ORDER FAQ
Ordering
How long will my order take?
Orders are typically ready in 2-4 days of being received. We ship out Monday through Saturday.
Shipping / In-store Pickup
In-store Pickup:
You can choose to pickup your order at our shop.
Make sure to select "Pickup in store" on your order checkout. You will receive an email when it is ready, please contact us before pickup to confirm our open hours.
Address for pickup - 2706 Beaver Avenue, Des Moines
Call to confirm pickup date/time - 515.274.0900
Shipping
Our standard shipping options are:
- USPS Ground Advantage
- USPS Priority Mail
- USPS Priority Mail Express
- UPS Ground
Cost is based on shipping method, weight and dimensions of package (no additional handling fees). You'll be shown the shipping cost when you enter your address during checkout.
If you need other courier shipping options such as FedEx, contact us for more information.
Refunds & Exchanges
Can I exchange or get a refund?
We offer refunds and exchanges on any product.
You must contact us before returning any product.
You can drop the item at our shop or ship it back. If you've received an incorrect or defective item we'll cover shipping.
The item must be unworn, unwashed, and must have the original tags.
More questions?